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Agency · In-house · Technology

Search evolves.
So does growth.

I connect search intelligence with demand generation, cultivation and new-channel incubation. My perspective comes from hands-on work across hospitality and travel—from the keyword-report era, through “not provided,” to AI-powered discovery.

Currently: VISTA AI Product Intelligence Lead at Curacity.

Three perspectives, one practiceA three-legged stool. Agency, In-house and Technology are three distinct legs connected to one seat, representing James’s career and practitioner judgment.Practitioner judgmentAgencyIn-houseTechnology
Agency: client breadth, including SapientNitro. In-house: regional execution at Skyscanner. Technology: founding-CSM customer adoption and product insight at Quattr.

Agency

Understand demand across brands, properties and markets.

In-house

Cultivate acquisition and test where growth comes next.

Technology

Connect search intelligence with product learning.

Flagship story / Skyscanner

Black Friday demand.
A program built to grow.

I initiated Skyscanner’s regional Black Friday and Cyber Monday program in 2016. The WordPress news platform gave us a way to answer seasonal travel questions and connect readers to flight search.

Successive seasons expanded the work through team delivery. The story follows the decision, the destinations and the articles contributing to seasonal acquisition.

Explore the Black Friday and Cyber Monday story →
Domain context · Semrush US estimates, 2016–2019. Shading marks my Skyscanner tenure. The case explores the editorial folder and seasonal article cohorts separately.
Skyscanner overall US organic traffic with tenure shading

Domain context · Semrush US estimates, 2016–2019. Shading marks my Skyscanner tenure. The case explores the editorial folder and seasonal article cohorts separately.

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Hospitality and travel

A thread through the work.

Properties, destinations and the changing ways people discover them.

Agency / Acronym Media

Understand the traveler’s question

International hospitality search across property, destination, offer and brand pages, working through the keyword-not-provided transition.

Explore the hospitality grounding →

In-house / Skyscanner

Develop acquisition beyond one channel

Americas SEO, programmatic travel pages, editorial acquisition and participation in new-channel incubation alongside central growth and regional teams.

Explore the regional growth remit →

A changing market. A connected career.

How search changed—and how I adapted

Five overlapping shifts. Established search continues alongside new ways to discover, compare and decide.

  1. 2013–2016

    Understand demand beyond the report

    Hospitality search at Acronym and Content Topography at SapientNitro taught me to connect query data with audiences, destinations and content priorities.

  2. 2016–2019

    Competing for discovery

    At Skyscanner, I led Americas SEO across programmatic travel pages and editorial acquisition as Google Flights changed the competitive environment.

  3. 2016–2019

    Cultivate seasonal acquisition

    I initiated the Black Friday and Cyber Monday program in 2016. WordPress gave the regional team a flexible publishing route; later seasons expanded through team delivery.

  4. 2016–2019

    Incubate additional channels

    Alongside SEO, I participated in content distribution and early Snapchat, Reddit and Quora advertising tests with central growth and regional teams.

  5. 2022 onward

    Interpret the next discovery opportunity

    At Quattr, I connected enterprise search and AI-answer visibility with customer intelligence and product learning. Today I write about what changing discovery means for demand and growth.

Dates, sources and scope

The periods describe the career response and overlap; they are not dates when one form of search replaced another. Personal work follows my career account. Linked examples distinguish my contribution from platform capabilities and company results.

Insights and playbooks

The ideas behind the next move.

A clear argument, a practical mechanism and a decision worth making.

Start a conversation

Where does growth come next?

I welcome conversations about search’s evolution, hospitality and travel, demand cultivation and emerging channels.