James F. GibbonsEnterprise SEO, AI Search & Customer Strategy

Featured case studies

Projects in search strategy and customer delivery.

Projects connect an analytical question with a decision: what to prioritize, how to use a platform, where to test acquisition and how to organize seasonal demand.

Five ways the work becomes useful

Customer delivery through Simpplr

I worked as Quattr’s SEO concierge with Simpplr, including collaboration on CRO. The published case identifies that contribution; its broader content, taxonomy, linking and traffic results belong to the partnership.

Engagement and published evidence →

Additional acquisition channels at Skyscanner

As Google Flights changed the competitive environment, I participated in new-channel incubation and the content-distribution squad, including early Snapchat, Reddit and Quora advertising tests. The purpose was to evaluate additional sources of acquisition; no successful test outcome or spend ownership is implied.

Growth-team context →

Seasonal search at Skyscanner

I initiated Black Friday and Cyber Monday work in 2016 using the flexible WordPress news platform. Editorial destinations and product handoffs complemented programmatic route, destination and airport search. Subsequent seasons expanded through team delivery.

Historical case and third-party search estimates →

Making opportunity visible at SapientNitro

I applied and scaled Sapient’s Content Topography approach to connect demand, content and audience signals in a form teams could use. That interest continued through organizational Tableau tools at Skyscanner and Snowflake-backed analysis with Looker at Quattr.

Agency context and client engagements →

Selected impact

Contribution, delivery and evidence

Each record connects the business question to my contribution and the broader delivery team. Historical estimates and company-reported outcomes have their own source boundaries.

Client engagement through Quattr · Senior Customer Success Manager

Simpplr

The problem

Make organic discovery useful to a lead-generation business.

The system

Customer analysis, platform workflows and implementation support.

What I owned

SEO concierge work with the customer, including CRO collaboration.

What I influenced

The customer and Quattr teams delivered the broader content and linking program.

What this proves

Search analysis connected to customer implementation and adoption.

Disclosure: Engagement summary · Inspect at www.quattr.com

In-house leadership · Growth Manager, SEO Americas

Skyscanner

The problem

Google Flights increased competitive pressure around travel acquisition. Programmatic route, destination and airport pages remained central while the team evaluated additional sources of demand.

The system

Programmatic travel pages and a flexible WordPress editorial platform; organizational growth datastore and Tableau tools used for analysis.

What I owned

Americas SEO strategy, regional prioritization and seasonal acquisition planning.

What I influenced

Content-distribution squad, new-channel incubation and regional growth work, including early Snapchat, Reddit and Quora advertising tests.

What this proves

Regional growth strategy connected to a product, a market and cross-functional implementation.

Read the seasonal-search story and explore the charts →

Disclosure: Published project or case

In-house leadership · Senior Customer Success Manager

Quattr

The problem

Enterprise teams needed to turn SEO and emerging AI-search priorities into changes their CMS, data access and working practices could support.

The system

Multi-schema Snowflake analysis and materialized data, Looker reporting, Avoma voice-of-customer context, ontology and custom workflows alongside Quattr platform capabilities.

What I owned

Customer discovery, analysis, a post-sales customer delivery kit, technical enablement and renewal support within the founding customer-success function.

What I influenced

Integration troubleshooting, adoption and product feedback in partnership with customers, product and engineering.

What this proves

Connecting enterprise SEO, AI search, GEO and AEO to implementation and an ongoing customer relationship.

Disclosure: Published project or case

Independent system · Architect and operator

SERPRadio

What I owned

Product architecture, programmatic publishing, performance, and governance.

What this proves

Concept to governed production system — the model working where it can be inspected.

Disclosure: Published project or case · Inspect at serpradio.com

Client engagement through Publicis Sapient · Senior Associate, SEO Strategy

Enterprise Search and Content Systems Across Global Brands

The problem

Large organizations with fragmented data, complex content operations, multiple stakeholders, and extensive web estates.

What this proves

Enterprise content and search methodology that survives organizational complexity.

Disclosure: Engagement summary