James F. GibbonsEnterprise SEO, AI Search & Customer Strategy

Client engagements

Client work, with context.

Selected clients and brands supported through employer, agency, and platform roles. Explore selected client work by employer, industry and capability.

Breadth

Explore the client work

Find the employer, agency or platform behind each engagement, alongside my role and the work involved.

These nine priority engagements sit within the broader directory. Every record names the employer relationship; published company results and my own contribution are separate. Short records preserve the scope supported by the evidence.

Customer delivery at Quattr → · Selected projects →

More filters: capability, career era, relationship, evidence
23 of 23 records

Authorize.Net

Role
Associate Director
Industry
Financial Technology · B2B SaaS
Evidence
Recorded engagement

Recorded engagement; detailed project evidence is not presented here.

Enterprise EnablementSearch Intelligence

Bluehost

Role
Senior Customer Success Manager
Industry
Hosting and Web Infrastructure
Evidence
Engagement summary

Paid–organic query and landing-page analysis, crawl investigation and platform adoption. My scope here is analysis and recommendations.

Employer period: December 2020–August 2026. Client-specific engagement dates are not established here.

Customer SuccessEnterprise Enablement

CloudEagle

Role
Senior Customer Success Manager
Industry
B2B SaaS
Evidence
Engagement summary

AI-assisted content prioritization and internal-linking work through Quattr. The published case reports the customer partnership’s outcomes.

Employer period: December 2020–August 2026. Client-specific engagement dates are not established here.

AI Search / GEOInternal LinkingAnalytics and Measurement

Coursera

Role
Senior Customer Success Manager
Industry
Education
Evidence
Engagement summary

Consumer-learning search discovery, competitive demand and paid–organic query and landing-page analysis through Quattr. My scope here is analysis and recommendations.

Employer period: December 2020–August 2026. Client-specific engagement dates are not established here.

Search IntelligenceInternal LinkingCustomer Success

Eightfold

Role
Senior Customer Success Manager
Industry
B2B SaaS
Evidence
Engagement summary

Internal-linking and AI-search visibility work through Quattr. Search presence and citations are separate measures; no sessions-growth estimate is presented.

Employer period: December 2020–August 2026. Client-specific engagement dates are not established here.

Search IntelligenceInternal LinkingCustomer Success

Fairmont Hotels & Resorts

Role
SEO Strategist, Hospitality & Travel
Industry
Hospitality · Travel
Evidence
Engagement summary

Led search strategy through Acronym Media across a complex global hospitality environment, addressing property and destination visibility, technical SEO, content prioritization, and performance measurement.

Technical SEOInternational SEOContent StrategyAnalytics and Measurement

Gaylord Hotels & Resorts

Role
Senior Customer Success Manager
Industry
Hospitality · Travel
Evidence
Engagement summary

Hospitality demand, FAQ and seasonal-offer planning through Quattr. The engagement is advisory in scope.

Employer period: December 2020–August 2026. Client-specific engagement dates are not established here.

Customer SuccessEnterprise Enablement

Housing.com

Role
Senior Customer Success Manager
Industry
Real Estate and Housing
Evidence
Engagement summary

Property-search page taxonomy, competitive visibility and title/internal-linking work through Quattr.

Employer period: December 2020–August 2026. Client-specific engagement dates are not established here.

Customer SuccessEnterprise Enablement

JCPenney

Role
Senior Associate, SEO Strategy
Industry
Retail and Ecommerce
Evidence
Engagement summary

Supported enterprise search and content strategy through Publicis Sapient, helping translate demand and audience signals into prioritized content structures, optimization opportunities, and stakeholder-ready recommendations across a large ecommerce environment.

Technical SEOContent StrategySearch IntelligenceEnterprise Enablement

Kiteworks

Role
Senior Customer Success Manager
Industry
B2B SaaS
Evidence
Engagement summary

Enterprise organic search and customer implementation through Quattr. The published case describes partnership-level results, separate from my individual contribution.

Employer period: December 2020–August 2026. Client-specific engagement dates are not established here.

Content StrategyInternal LinkingAI Search / GEOSearch Intelligence

Marriott.com

Role
Senior Customer Success Manager
Industry
Hospitality · Travel
Evidence
Engagement summary

Hospitality demand, FAQ and seasonal-offer advisory work through Quattr, with Gaylord as the specific supported context.

Employer period: December 2020–August 2026. Client-specific engagement dates are not established here.

Customer SuccessEnterprise Enablement

McAfee

Role
Senior Customer Success Manager
Industry
Cybersecurity · Consumer Technology
Evidence
Recorded engagement

Recorded engagement; detailed project evidence is not presented here.

Employer period: December 2020–August 2026. Client-specific engagement dates are not established here.

Customer SuccessEnterprise Enablement

MCM Worldwide

Role
Senior Associate, SEO Strategy
Industry
Fashion and Luxury · Retail and Ecommerce
Evidence
Engagement summary

Supported MCM Worldwide on enterprise ecommerce search, content, and digital-experience strategy through SapientNitro / Publicis Sapient, translating demand and site-performance findings into prioritized recommendations.

Technical SEOContent StrategySearch Intelligence

Millennium Hotels & Resorts

Role
SEO Strategist, Hospitality & Travel
Industry
Hospitality · Travel
Evidence
Engagement summary

Supported multi-property organic-search strategy through Acronym Media, connecting technical findings, market demand, content opportunities, and reporting into an actionable optimization roadmap.

Technical SEOInternational SEOAnalytics and Measurement

Olympus Electronics

Role
Associate Director
Industry
Consumer Technology
Evidence
Recorded engagement

Recorded engagement; detailed project evidence is not presented here.

Enterprise EnablementSearch Intelligence

PadSplit

Role
Senior Customer Success Manager
Industry
Real Estate and Housing
Evidence
Recorded engagement

Recorded engagement; detailed project evidence is not presented here.

Employer period: December 2020–August 2026. Client-specific engagement dates are not established here.

Customer SuccessEnterprise Enablement

Pocketpills

Role
Senior Customer Success Manager
Industry
Healthcare and Online Pharmacy
Evidence
Engagement summary

Search and content work through Quattr for an online pharmacy. The company case describes partnership results and modeled paid-search value.

Employer period: December 2020–August 2026. Client-specific engagement dates are not established here.

Search IntelligenceAnalytics and MeasurementContent Strategy

Ralph Lauren

Role
Senior Associate, SEO Strategy
Industry
Fashion and Luxury · Retail and Ecommerce
Evidence
Engagement summary

Contributed search and content strategy to a major Ralph Lauren digital initiative through Publicis Sapient, working within a cross-functional enterprise transformation environment.

Content StrategySearch IntelligenceEnterprise Enablement

Simpplr

Role
Senior Customer Success Manager
Industry
B2B SaaS
Evidence
Engagement summary

SEO concierge delivery and CRO collaboration. Quattr’s published case documents the wider partnership’s content, taxonomy and internal-linking work.

Employer period: December 2020–August 2026. Client-specific engagement dates are not established here.

Content StrategyInternal LinkingSearch Intelligence

TheYes.com

Role
Senior Customer Success Manager
Industry
Retail and Ecommerce
Evidence
Recorded engagement

Recorded engagement; detailed project evidence is not presented here.

Employer period: December 2020–August 2026. Client-specific engagement dates are not established here.

Customer SuccessEnterprise Enablement

Trellis.law

Role
Senior Customer Success Manager
Industry
Legal · B2B SaaS
Evidence
Engagement summary

Legal-research templates, internal linking and crawl/click analysis through Quattr, with strategy and measurement connected to implementation.

Employer period: December 2020–August 2026. Client-specific engagement dates are not established here.

Technical SEOCrawl and IndexationInternal LinkingSearch Intelligence

Unilever

Role
Senior Associate, SEO Strategy
Industry
CPG
Evidence
Engagement summary

Applied search-demand and content-analysis frameworks across multiple Unilever brand sites, helping connect fragmented organic, paid, social, and audience signals to repeatable content-planning and optimization systems.

Content StrategySearch IntelligenceAnalytics and Measurement

WP Engine

Role
Senior Customer Success Manager
Industry
Hosting and Web Infrastructure · B2B SaaS
Evidence
Engagement summary

SERP and competitor intelligence, migration diagnostics and implementation adoption through Quattr.

Employer period: December 2020–August 2026. Client-specific engagement dates are not established here.

Customer SuccessEnterprise Enablement